Aptiva Health Privacy Policy
Aptiva Health, LLC, a Kentucky limited liability company, and its affiliates (collectively, “Aptiva Health”, “we” or “us”) operate one or more websites (collectively, the “Website”) in support of its mission to provide communities with affordable and accessible outpatient healthcare, delivering a patient-centered approach that ensures every individual receives care specifically tailored to their unique needs and circumstances. This Privacy Policy explains Aptiva Health’s practices with regard to the use, collection, maintenance, protection and disclosure of information about you when you visit our Website. We encourage you to read this Privacy Policy in full to understand our privacy practices before using this Website or submitting any personal information.
This Privacy Policy applies to information that Aptiva Health and its affiliates may collect from you:
On this Website;
· In email, text and other electronic messages between you and the Website;
· Through any mobile and desktop applications you download from this Website; or
· When you interact with our applications on third-party websites, if those applications include links to this policy.
It does not apply to information collected by:
· Aptiva Health offline or through any other means, including on any other website operated by Aptiva Health’s affiliates or by any third party; or
· any third party, including through any application or content that may link to or be accessible through the Website.
Please read this policy carefully to understand Aptiva Health’s policies and practices regarding your information and how we will treat, store, or use it. If you do not agree with our policies and practices, you may elect not to use the Website. By accessing or using the Website, you agree to Aptiva Health’s Privacy Policy. This Privacy Policy may change from time to time (see Changes to Privacy Policy below). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.
The Website is offered and available to users who are 18 years of age or older and reside in the United States of America or its territories. Aptiva Health does not knowingly collect information from users under the age of 18. Persons under the age of 18 should not access or use this Website in any manner. If a user under the age of 18 submits information through any part of the Website, and Aptiva Health becomes aware that the person submitting the information is a minor, we will attempt to delete this information as soon as possible.
Information We Collect About Users and How We Collect It
We may collect several types of information from and about users of our Website when they interact on the Website, including:
Information that allows us to personally identify you, such as your name, title, mailing address, email address, telephone number, and any other information that you provide to us;
Information about a user that does not specifically identify the user;
Information about the user’s internet connection, the equipment used to access the Website and usage details, including date and time of access and any activity while on the Website; and
Information you provide to us if you sign up for or request certain services from us on our Website or fill out certain forms. This may include information you provide when you schedule an appointment with us on our Website, post information or request information, or when you report a problem with our Website.
Your access to and use of the Website may be monitored by Aptiva Health for purposes of operating the Website and testing, performance assessment and/or evaluation in connection with Aptiva Health’s business or other initiatives.
Aptiva Health may use and disclose this personal information as follows:
As necessary to operate the Website, including to enforce compliance with any applicable policies and to satisfy Aptiva Health’s contractual obligations.
To enforce or apply the Aptiva Health Terms of Use.
To allow user to access and use the Website and its services and products.
To fulfill the purposes for which the information was provided.
In response to legal process (such as a subpoena or court order) or as otherwise required by law.
Upon Aptiva Health’s reasonable belief that a user is using or has used the Website for an unlawful purpose or activity.
As necessary to protect the rights or property of Aptiva Health or any person or to protect individual or public health or safety.
With Aptiva Health subcontractors who are engaged by Aptiva Health to assist in operating the Website and required to keep the information disclosed confidential.
To our subsidiaries and affiliates.
For business purposes including but not limited to developing and implementing new products and services, improving the content of our website, enhancing the functionality of the Website and for data analysis and audits.
To notify you about changes to our Website or any products and services we offer or provide on it.
To aggregate and share information about our users that does not identify any particular individual.
With your consent.
To plan or implement risk control measures, like fraud and abuse detection and prevention.
For our business purposes including but not limited to analyzing data trends, research, or offering new products and services.
To track the number of users using certain portions and features of the Website to make any necessary changes to improve the functionality of the Website.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Aptiva Health’s assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which personal information held by Aptiva Health about our Website users is among the assets transferred.
For any other purpose disclosed to you when you provide the information.
Aptiva Health will maintain reasonable and appropriate safeguards to prevent unauthorized use or disclosure of a user’s personal information.
Protected Health Information
We strictly adhere to the HIPAA regulations to safeguard your confidential health information. We are committed to maintaining the strictest privacy policies to safeguard your sensitive information.
HIPPA Explained
The Health Insurance Portability and Accountability Act (“HIPAA”) is a crucial federal law in the United States designed to protect the privacy and security of individuals’ personal health information. HIPAA ensures that healthcare providers, health plans, and other entities that handle sensitive medical data maintain strict standards for safeguarding this information.
Under HIPAA, healthcare providers are required to establish stringent procedures to protect the confidentiality of patients’ medical records and other identifiable health information. This includes electronic health records, paper records, and verbal communication. The law grants patients certain rights, such as the ability to access their own medical records and control how their information is used and disclosed. HIPAA also introduced standards for electronic transactions in healthcare to improve efficiency and security in the handling of healthcare data. Additionally, the law mandates severe penalties for organizations found to be non-compliant, ensuring that the protection of patients’ privacy remains a top priority within the healthcare industry..
Collection of Information
We may collect information relevant to your healthcare when you use the Website to schedule appointments with us. This information is used to provide you with quality healthcare services and to manage your medical records accurately.
Use of Information
Your personal health information is used to facilitate your medical care, including appointments, treatments, referrals, and prescriptions. It may also be utilized for administrative purposes such as billing, insurance claims, and quality improvement initiatives.
Disclosure of Information
We may share your medical information with authorized healthcare providers involved in your treatment, as well as with insurance companies, billing agencies, and other parties necessary for your care. Your data is disclosed only on a need-to-know basis and is subject to strict confidentiality agreements.
Patient Rights
You have the right to access, review, and request corrections to your medical records. You can also control how your information is used, such as restricting disclosures to certain individuals or entities. You have the right to receive a copy of this Privacy Policy upon request.
Data Security
We implement rigorous technical, administrative, and physical safeguards to protect your information from unauthorized access, theft, and breaches. Our electronic health records systems are encrypted and regularly audited for compliance.
Complaints and Contact
If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services.
SMS Communications
Aptiva Health may collect mobile phone numbers and related consent information when users opt in to receive SMS communications. Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes.
Information related to SMS opt-in, consent, and message originator data is used solely to support SMS communications and may be shared with service providers engaged to deliver such communications, consistent with this Privacy Policy and applicable law.
Links to Other Websites
Through the Website, users may be able to access other websites or applications owned or controlled by third-parties. Aptiva Health is not responsible for the privacy policies, terms of use, disclaimers, or content of those websites. The use and collection of information by these third-parties is governed by their respective privacy statements and is not covered by this Privacy Policy. Access and use of such websites, including the content, information or services on those sites, is solely at your own risk. Aptiva Health makes no guarantee and disclaims any implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness of these third-party websites, the information contained in them or the products or services they provide. The use of those third-party websites may subject you to separate binding agreements and privacy statements. The practices described in this privacy policy do not apply to information gathered through those other websites.
Changes to Privacy Policy
We reserve the right to make changes to this Privacy Policy. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Aptiva Health home page. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.
Contact Us
We take your privacy seriously. If you have questions, concerns, or feedback regarding the privacy of your personal information, you may contact the Aptiva Health at:
Email: info@aptivahealth.com
Phone: 844-999-3627
Mailing Address: 3615 Newburg Road, Louisville, KY 40218
Effective Date: 04.17.26
Revision Date: 04.17.26