Aptiva Health FAQs | Answers to Your Most Common Healthcare Questions
1. Where are Aptiva Health’s current locations?
Louisville Metro
Central Louisville – 3615 Newburg Road, Louisville, KY 40218
Concussion & Sports Medicine Institute – 3611 Newburg Road, Louisville, KY 40218
Downtown Louisville – 300 South 13th Street, Louisville, KY 40203
East Louisville – 10100 Linn Station Road, Suite 1A, Louisville, KY 40223
Mental Wellness – 10100 Linn Station Road, Suite 400, Louisville, KY 40223
Middletown Louisville – 401 N. English Station Road, Suite 1A, Louisville, KY 40223
Lexington & Central Kentucky
Lexington – 230 Fountain Court, Suites 180 & 140, Lexington, KY 40509
Lexington Concussion Institute – 426 Codell Drive, Suite 101, Lexington, KY 40509
Lexington Imaging Center – 426 Codell Drive, Lexington, KY 40509
Lexington Physical Therapy – 152 W. Tiverton Way, Suite 180, Lexington, KY 40503
Elizabethtown – 529 Westport Road, Suite 2, Elizabethtown, KY 42701
Northern Kentucky & Surrounding Areas
Northern Kentucky – 2093 Medical Arts Drive, Hebron, KY 41048
Mt. Washington – 737 N. Mt. Washington Bypass Road, Suite 101, Mt. Washington, KY 40047 (opening January/February 2026)
2. What insurances are accepted at Aptiva Health?
We currently accept:
All Auto Insurance
Workers’ Compensation, including in-network with Coventry, One-Call, Department of Labor, and OMCA managed care networks
Commercial Health Plans: Anthem, Aetna, Cigna, Humana, United Healthcare, SIHO
VA & Humana Military
Medicare
Kentucky Medicaid (for orthopedics only)
If you have a specific coverage scenario, we’re happy to navigate the best option for each patient.
3. Do your patients need a referral to be seen?
No medical or PCP referral is required for new patients to Aptiva Health.
Your office can reach out to us to schedule or patients can contact us individually, whichever is most convenient for you.
4. What services are available at Aptiva Health?
Aptiva Health provides a broad range of musculoskeletal, spine, sports, and behavioral health services under one umbrella, including:
Immediate Injury Care
Walk-in care for musculoskeletal injuries, orthopedic conditions, lacerations, and broken bones
Orthopedic & Spine Care
General orthopedic surgery & total joint replacements
Orthopedic spine surgery
Sports medicine
Pain Management & Concussion Care
Interventional pain management
Concussion testing & treatment
Behavioral Health
Psychology
Psychiatry
Neuropsychology
Rehabilitation & Performance
Physical therapy
Athletic training
Sports performance
Massage therapy
Dry needling
Diagnostics & Advanced Imaging
MRI, digital x-ray, ultrasound, and fluoroscopy
EMG/NVC testing
Medical-Legal Support Services
IMEs
Records reviews
Cost estimates
Attorney conferences & consultations
Live testimony
Our goal is to make the clinical side of your case as clear and organized as possible so you have what you need from a documentation and communication perspective.
5. What is the best way to make a referral?
Whatever works best for you and your team:
Email: referrals@aptivahealth.com
Phone: 1-844-999-3627
Louisville: 502-909-0772
Lexington & Northern Kentucky: 859-592-1008
Elizabethtown: 270-506-4888
If you send an email, including the patient's name, contact information, date of injury, and insurance details helps us move quickly.
6. Who should I contact for billing questions or negotiations?
For billing-related questions, balance issues, or negotiations, please call 844-999-3627 and ask to speak with our billing department.
7. Who handles conferences, IMEs, depositions, and medical-legal consulting?
For scheduling conferences, IMEs, depositions, or other medical-legal consulting, please reach out to:
Melissa Wilder – mwilder@aptivahealth.com
8. Who do I contact for medical records?
For medical records requests, please contact:
Dorothy Brown – dbrown@aptivahealth.com